Policy summary
At PIVOT Security we maintain a policy of no refunds for courses and products once payment is processed and the product becomes instantly accessible — typically within a maximum period of 7 days. We strive to make courses and products available immediately upon purchase and at the latest within the mentioned timeframe. If, for any reason, the course or product is not accessible within this stipulated period, customers are entitled to a full refund upon request.
We firmly adhere to the policy that no refunds will be provided after the product is made accessible. This policy is in place to ensure the timely delivery and availability of our educational resources and products.
Access issues or cancellations
Should you encounter any issues with course access or wish to discuss cancellations, our customer-support team is ready to help. Please reach out at [email protected]. We prioritise resolving any concerns promptly and efficiently.
Our commitment
Our refund and cancellation policy reflects our commitment to delivering products promptly while acknowledging the importance of customer satisfaction. We aim to provide a seamless and satisfactory experience for all our users.